FAQs

Question	Answers	Category	Keywords	Active	Updated ▲
How do I activate my Lithan student account and access the learning apps?	To activate your Lithan account and start using the learning apps: - Check your email for your student email address and temporary password. - Go to https://myapplications.microsoft.com/ - Sign in using your student email and temporary password. - Follow the prompts to create a new password and set up multi-factor authentication (MFA). - Once logged in, access EduCLaaS LMS, LinkedIn Learning, and Microsoft Teams via the icons. For step-by-step guidance, please refer to the video below. https://youtu.be/1UPgKWbe0E0	Lithan Platform		TRUE	2025-08-07 08:00:00
How do I join my online class from the LMS using Microsoft Teams?	To join your session via Microsoft Teams: - Go to https://myapplications.microsoft.com/ and sign in. - Click on EduCLaaS LMS and open your current module. - Navigate to Course > Module Calendar. - Click on Join MS Teams Session. - Choose your session date and click Join. Note: The Join button appears 10 minutes before the session starts. Ensure you're logged into Microsoft Teams using your Lithan email before joining. For step-by-step guidance, please refer to the video below. https://www.youtube.com/watch?v=tfQwtM9FCBA	Lithan Platform		TRUE	2025-08-07 08:00:00
How to scan the e-attendance QR code using SingPass in EduCLaaS LMS for Asynchronous Session or Self-paced session?	Open a browser and go to https://myapplications.microsoft.com/ Sign in using your Lithan email address and password. Click on the EduCLaaS LMS app and select your current module. Navigate to Course > Module Calendar, then click Module Schedule Click on the URL link provided to generate the QR code. Tap on the QR code to launch the next page. Click the “Retrieve Myinfo with Singpass” button. Log into your Singpass account by: Clicking on the image of the Singpass QR code, or Using the password login option. Click the “Approve” button and complete verification via: Singpass passcode, or Face verification in the Singpass app. Toggle back to the browser page and review your information. Click the “Submit” button and it will prompt ? Your attendance is now successfully recorded. e-Attendance is mandatory for all sessions—both synchronous and asynchronous	QR code Singpass e-attendance		TRUE	2025-08-08 01:28:00
How to access my Microsoft Teams Account using student email address?	Open a browser and go to https://myapplications.microsoft.com/ Sign in using your student email and your password Once signed in, you can access the Lithan Learning Apps— Microsoft Teams. If you are still unable to login, please email itsupport@lithan.com	Lithan Platform		TRUE	2025-08-08 01:32:00
How to redeem my training keys for learn on demand or laboratory?	Go to https://lithan.learnondemand.net Click "Sign In" and click on ENTRA ID You will be redirected to your current training page. Click "Redeem Training Key" and paste the provided training key. This will open the enrollment page. Click "View Agreement" to review the Microsoft End User License Agreement. Scroll down to access the lab activities.	Lithan Platform	learn on demand, laboratory, Virtual Machine, skillable, training keys	TRUE	2025-08-08 01:35:00
I’m experiencing an issue with SingPass authentication using the enhanced QR code. Although I successfully registered, my name does not appear in the list of students who have submitted their attendance via SingPass.	The issue you’re encountering may be due to a missed step during the SingPass attendance process. After successful authentication, it’s important to complete the full sequence to ensure your attendance is recorded. Please follow the steps below: Scan the Enhanced QR code using your mobile device. Select “Retrieve Myinfo with Singpass.” Log in using either: The Singpass QR code, or The password login option. Click “Approve” to verify your identity using: Your Singpass passcode, or Face verification through the Singpass app. Return to the browser and review your personal details. Finally, click “Submit” to complete your attendance check-in. If the “Submit” step is skipped, the system will not capture your attendance—even if authentication is successful. Please try the steps above in your next session. If the issue still persists, do let us know.	QR code Singpass e-attendance		TRUE	2025-08-08 01:42:00
I missed scanning the Qr Code. Can you please assist to update my attendance?	kindly note that e-Attendance via QR code scanning is a mandatory requirement for every session — including flipped classes and asynchronous self-study sessions — to fulfill the attendance criteria. While we understand that oversights can happen, please be advised that moving forward, it is important to ensure that you scan the QR code for all upcoming sessions. This will help you maintain the required 75% attendance for the month, which is necessary for eligibility for the training allowance. Unfortunately, we are unable to verify attendance retroactively through system logs or screen activity. e-Attendance can only be officially captured via SingPass QR code scanning for Monthly Training Allowance eligibility. We appreciate your understanding and cooperation. Please let us know if you need any assistance to ensure smooth attendance tracking for your future sessions.	QR code Singpass e-attendance		TRUE	2025-08-08 01:49:00
Is it mandatory to scan the SingPass QR code for every session, and how does it affect my Training Allowance eligibility?	e-Attendance is mandatory for all sessions, including both synchronous and asynchronous. Please follow the steps below to ensure your attendance is recorded correctly: Scan the QR code using your phone’s camera or any standard QR scanning app. A browser page will launch on your mobile device. Tap on “Retrieve Myinfo with SingPass.” Choose SingPass QR login and scan using your SingPass app. Alternatively, you may log in using your SingPass ID and password. After logging in, tap “Approve” in the SingPass app and complete verification using your passcode or facial recognition. Return to the browser page, review your details, and tap “Submit.” You may update your email address or contact number if needed. ? Important Timing Requirements: Attendance must be submitted within 10 minutes of scanning the QR code. Attendance is only valid if submitted within the session window: ? From 30 minutes before the session start time ? Until 30 minutes after the session end time ?? Failure to meet the 75% attendance requirement may result in ineligibility for the Training Allowance (if applicable) and disqualification from assessments.	QR code Singpass e-attendance		TRUE	2025-08-08 01:54:00
What happens if I don’t scan the SingPass QR code for my sessions?	e-Attendance is mandatory for all sessions, including both synchronous and asynchronous. Please follow the steps below to ensure your attendance is recorded correctly: Scan the QR code using your phone’s camera or any standard QR scanning app. A browser page will launch on your mobile device. Tap on “Retrieve Myinfo with SingPass.” Choose SingPass QR login and scan using your SingPass app. Alternatively, you may log in using your SingPass ID and password. After logging in, tap “Approve” in the SingPass app and complete verification using your passcode or facial recognition. Return to the browser page, review your details, and tap “Submit.” You may update your email address or contact number if needed. ? Important Timing Requirements: Attendance must be submitted within 10 minutes of scanning the QR code. Attendance is only valid if submitted within the session window: ? From 30 minutes before the session start time ? Until 30 minutes after the session end time ?? Failure to meet the 75% attendance requirement may result in ineligibility for the Training Allowance (if applicable) and disqualification from assessments.	QR code Singpass e-attendance		TRUE	2025-08-08 01:56:00